FAQ! Need help?
We're always happy to help. To make things easy as possible for you, we've gathered some questions that our customers often ask us.
New Mags Store
What are the New Mags Store's opening hours?
Mon-Fri, 11am– 6pm
Saturday, 11am 4pm
Where is the New Mags Store located?
You can find us at Ny Østergade 28, 1011 Copenhagen, Denmark
Is it possible to exchange an item in the store?
It is currently not possible to exchange an online order in the New Mags Store. If you want to return an item from an online order, please read the steps stated in “How do I return?” below.
Payment & Orders
Will I receive a confirmation email when I place my order?
Once you have placed an order you will shortly receive a confirmation email.
How do I apply a discount code?
Once you’ve added the wished items, proceed to checkout, enter the discount code in the box, click ‘apply,’ and then the discount will be applied to your purchase.
Products
How do I know which language a book is in?
You may notice that some books are marked with a language label. Books marked “French”, for example, are written in French.
Some of our titles are bilingual or multilingual and therefore do not carry a language label. We recommend checking the product information at the bottom of each product page for further details.
What does it mean if a product is available for pre-order?
A pre-order item is an item that hasn’t been released. We will ship as soon as the item is available together with the rest of your order.
Shipping & Delivery
Which countries do you ship to?
We offer international shipping to most countries worldwide. Certain remote regions, including selected islands, may be excluded from delivery.
How do I qualify for free shipping?
At the current moment, we only offer free shipping for Danish customers on orders over 399 DKK.
Which delivery options do I have?
You can choose between a pick up point or home delivery.
When can I expect my order to arrive?
If you are ordering from a European country, our delivery time is 4-6 business days. If you are ordering outside Europe, please contact us for more information.
Where is my order?
You will receive a tracking link when your order has left our warehouse.
Refunds, Returns, Exchanges
How do I return?
Please ensure that the items are packed safely and enclose the order confirmation in the package. You will receive your refund once we have approved the condition of the item. You will be responsible for covering the shipping costs for returning your item. Please note that shipping costs are non-refundable
How long do I have to return an item?
Please return the unsuitable items within 14 days.
What should I do if I receive an incorrect or faulty item?
If you fortunately receive an incorrect or faulty item in the order, please contact us as soon as possible: post@new-mags.com
Can I exchange an item online?
Unfortunately, we are currently not able to process exchanges. You will therefore have to return your item and place a new order. If you are unsure how to return an item, please read the statement in “How do I return?”
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